Personal data leaked at Discord by cyberattack on external customer service partner

At Discord, users' personal data were captured by a cyber attack on an external company responsible for customer service. The incident occurred on 20 September 2025, then Discord on 3 October the affected users have e-mailedïNum.

According to Discord, these are people who have contacted customer service through Customer Support or Trust & Safety. During the attack are among others IP Addresses, usernames, names, contact details and conversation content stolen with customer support. In addition, the last four digits of credit cards and purchase history leaked to the platform.

It's also striking. IDs Some users have been captured. Discord recently used a automated age verification system, where users upload a photo or video of their ID. According to the company, this system was not affected. The affected group consists of users who chose to send their ID to customer service manually — They seem to have been the target of the attack. Discord speaks of a “small number” stolen IDs.

The platform now has the authorities and says to take measures to identify and prevent similar attacks more quickly in the future. Whoever is responsible for the cyber attack is still unknown.

Users are advised to be alert to suspicious activities and to check or modify their data where necessary. Discord stresses that it takes users' security seriously and works to improve the protection of personal information.